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Support & Help

A question about Easy Magnifier? The most common answers are here. And if you can't find yours, write to us: a real person will reply.

📧 hello@loupefacile.fr
A reply within 48 working hours. Don't hesitate — no question is too simple.

Using the app

How do I magnify text?

Open the app: the camera starts on its own. Point it at the text, then drag the yellow slider at the bottom of the screen to the right to magnify (up to 10 times).

The image shakes and I can't read it

That is exactly what the "Freeze" button is for (blue, in the middle). Tap it: the image is captured and stops moving. You can then zoom in calmly with two fingers, like on a photo.

How do I have the text read out loud?

  1. Tap "Freeze" (blue, in the middle) to capture the text
  2. Tap "Listen" (green, on the left)
  3. Tap the green "Read out loud" button: the voice reads the text, and the current word is highlighted in yellow

Tip: the voice works even if your phone is on silent. Just turn the volume up with the buttons on the side of the phone.

I can't find the "Listen" button

It only appears after you have frozen the image: tap "Freeze" first (the blue button in the middle), and "Listen" then takes the place of "Light", on the left.

The voice doesn't read the text properly

Three things help a lot: move closer to the text, turn on the Light if it's dim, and magnify before tapping "Freeze". The sharper and bigger the text is on screen, the better it is read.

The screen is too dark / the colours look strange

You have probably tapped the "Contrast" button. Tap it once or twice more to return to the normal display (it cycles through: normal → boosted black and white → inverted colours).

Free trial and subscription

How does the free trial work?

You get 3 days' trial, completely free. Nothing is charged before the trial ends, and we send you a reminder the day before. If you do nothing, the yearly subscription then starts automatically.

How do I cancel my trial or my subscription?

  1. Open Settings on your iPhone
  2. Tap your name at the very top
  3. Tap Subscriptions
  4. Tap Easy Magnifier, then Cancel Subscription

Important: deleting the app is not enough to cancel the subscription — you have to go through Settings as shown above. If you can't manage it, write to us and we'll walk you through it step by step.

How do I request a refund?

Payments are handled by Apple: go to reportaproblem.apple.com, sign in with your Apple Account and follow the instructions. Apple alone decides on refunds, but if something seems unfair to you, write to us as well — we will do what we can to help.

Privacy

What you look at through the magnifier (images, text) never leaves your phone. Details in our privacy policy.